Store Policy

By using the website, you consent to some information being collected which may include personal data and information (“Personal Data”). Such information you provide to us which includes but is not limited to the following:

“User Data”- email address, first name, last name, payment method information, billing address, shipping address, display name, time zone, etc. These are used in order to provide you with the services and in order to process your purchases, as well as to further improve your experience.

“Usage Data”- this may include information such as the method of interaction with the website as well as communication. When the website is accessed through a mobile device, such information may also include the type of mobile device, mobile device operating system, type of Internet browser being used, etc.

“Activity Data”- information collected when using the website may include: device information, access times, pages viewed, IP address, identifiers associated with cookies or other technologies, etc.

“Cookies”- this is used to collect information about activity, browser, and device. It may also be used to collect information when the buyer interacts through third parties such as advertisements and commerce features. Most web browsers accept cookies by default (this may be adjusted through settings to remove/reject cookies, however, doing so may affect the availability and functionality of the website/our services).

-Information Usage:

All above mentioned information collected may be used for various purposes which may include but is not limited to the following:

To develop, improve, deliver, and maintain our products and services.

To deliver and communicate with the client through (ie) email/phone, and where applicable, provide the client with information/advertising relating to the products/services.

Screen orders for potential risk/fraud.

Monitor and analyse usage and trends.

Payments & Service Providers

In order to validate an order, Payment information shall be provided by the client (such as payment method, credit/debit card information, expiration date, CVV code, billing address). Third Party Services may be used for payment processing. The use, storage, and collection of information, including personal information, you provide directly to our third party payment processors is governed by their privacy policy.

Third-party Services may be used to help operate our website (such as hosting and analytics tools). Personal Data may be shared with such third party service providers. Payment information may be shared with payment service providers in order to process payments; facilitate chargeback or refunds where applicable; and/or for other purposes associated with the acceptance of credit/debit cards.

Minors

The website is not intended for individuals under the age of 18.

Return & Refund Policy

Items displayed on the website can be refunded/exchanged during 3 days after purchase, except for live plants that have been approved from the customer for delivery.

No refund/exchange is prohibited for ‘Fresh Produce’ items.

*Please feel free to reach out to us for further questions and/or information.